Shipping
When will my order ship?
Most orders for available products are shipped within 1-2 business days, Monday-Friday. Special orders and items on backorder are shipped as soon as they are available.
Please note that expedited and overnight orders receive priority attention. However, that does not always mean they will arrive the next day. Please allow one day for order processing before shipping. Delivery days for expedited and overnight orders are Monday-Friday and exclude holidays.
Canadian and International orders: With customs and extended shipping time, expedited methods of shipment do arrive more quickly than ground shipments but are not guaranteed to arrive overnight.
For orders shipping to Canada with the quarterly Canadian shipment, your order will be sent with next quarter's shipment. Shipment dates are: January 1, April 1, July 1, and October 1. For more information on the quarterly shipment, tap here.
How much will shipping cost?
The shipping cost for your order is based on the weight of the items you ordered (plus packing material), the shipping method, and the destination zip code. We maintain rate information obtained directly from UPS, the U.S. Postal Service, and FedEx.
If you order an item that is currently out of stock, the postage will be re-calculated to reflect only those items that will be shipped to you at this time.
If a rate is not available for your preferred shipping method or if your order is being shipped to an address outside the United States, the actual shipping costs will be assessed at the time your order has been filled and shipped.
What domestic shipping options do you offer?
We offer the following shipping methods in the United States:
- Standard - Orders are delivered in 1-5 business days, depending on your location. Delivery days are Monday-Friday. A tracking number is provided.
- Expedited - Delivery guaranteed within two business days after the shipping date (excluding holiday seasons). A tracking number is provided. Delivery days are Monday-Friday. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.
- Rush - Delivery guaranteed on the next business day after the shipping date (excluding holiday seasons). A tracking number is provided. Delivery days are Monday-Friday. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.
- Media Mail - Most orders are delivered within 2-9 business days but could take up to 3 weeks. Only certain types of products can be shipped using this method. Eligible items include most books, music, and computer-readable media. Media Mail shipments cannot contain advertising or non-media products. The maximum weight for a Media Mail shipment is 70 lbs. This method offers limited tracking. Delivery days are Monday-Saturday.
- Priority Mail - Most orders are delivered in 3-5 business days. This method offers no tracking. Delivery days are Monday-Saturday. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.
If you have a method by which you would like your order to be shipped other than the methods listed, please enter that shipping method in the instructions box in the Review & Payments screen. We will pass on the exact cost of the postage for the method of shipment you select.
Why is Media Mail not always listed as an option for shipping?
Orders shipped via Media Mail must meet certain eligibility requirements set by the U.S. Postal Service. Media Mail can be used to mail books, sound recordings, printed music, and recorded computer-readable media (such as CDs, DVDs, and diskettes). Media Mail shipments cannot contain non-media products. The maximum weight for a Media Mail shipment is 70 lbs.
What Canadian shipping options do you offer?
We offer the following shipping methods to Canada:
- Quarterly Canadian Shipment - This is the cheapest, but slowest, shipping method into Canada. Orders will be held and shipped with the next quarterly shipment to Canada. Shipment dates are: January 1, April 1, July 1, and October 1. Orders usually arrive within 8 weeks after the shipping date. For more information on the quarterly shipment, tap here.
- Priority Mail International - Most orders deliver in 2-3 weeks. This method offers tracking. Delivery days are Monday-Saturday. Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order.
If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the instructions box in the Review & Payments screen. We will pass on the exact cost of the postage for the method of shipment you select. Please note that other shipping methods usually require brokerage fees to be paid before you receive your package (and these brokerage fees can be very expensive). All orders entering Canada are subject to customs inspection, which may delay your shipment.
What international shipping methods do you offer?
We offer the following international shipping methods:
- Priority Mail International - Slightly more expensive. This method offers no tracking. Most orders are delivered in 2-3 weeks.
If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the instructions box in the Review & Payments screen. We will pass on the exact cost of the postage for the method of shipment you select.
How do I check the status of my order?
Click on the Account link in the banner. You may have to sign in. Then click on View History in the Orders section. The order information displayed here is updated several times a day. You may refer back here at any time to monitor your order as it moves through the fulfillment process.
How can I find the tracking number on my order?
After your order ships, you will receive a shipping confirmation email that contains a link to track the order on the carrier's website. Or you can go to Order History and click on View Order. If the order has been shipped, the ship method and tracking numbers will show on the right. The tracking number will link directly to the carrier's website.
What if I have additional questions about order tracking?
If you have additional questions about the status of your orders, you may contact us via:
Email: customercare@thefoundrypublishing.com
Phone: 1-800-877-0700, Toll-Free in the United States & Canada
Phone: 1-816-931-1900, International
Whichever method you choose, please provide the order confirmation number you received and the complete name and address to which you are having the product shipped.
What is a Purchase Order Number?
Some customers like to track an order through their own accounting processes by assigning each order a unique identifying number. This number is known as a Purchase Order Number, or a PO Number, and is given at the time the order is placed. This Purchase Order Number is then displayed on the order's packing list, as well as invoices and statements.
If your organization would like to require that all orders placed on your account include a Purchase Order Number, make sure the "Require a Purchase Order Number for all orders" setting on your account is set to "Yes."
To check your account's current setting, or to make changes to this setting: Begin by signing in to your account. From the Welcome page, select Modify your Billing/Contact Information. This setting is located near the bottom of this screen.
For additional information, please contact customercare@thefoundrypublishing.com or 1-800-877-0700 / 1-816-931-1900).