Ordering
How do I place an order?
Website
You may place an order by selecting the items you wish to purchase on the website. After selecting all of your items, click on the shopping cart icon. Select your method of shipment and your method of payment.
Email
You can email us at orders@thefoundrypublishing.com. Please provide complete billing and shipping address, stock numbers, preferred shipping method, and payment method. (Note: we do not recommend sending credit card information via email because it is not a secure method of communication.)
Phone
In the United States & Canada: 1-800-877-0700
Outside the United States & Canada: 816-931-1900
Monday - Wednesday, 7:30 a.m. to 4:30 p.m., Central Time
Thursday - Friday, 9:00 a.m. to 4:30 p.m., Central Time
Fax
In the United States & Canada: 1-800-849-9827
Outside the United States & Canada: 1-816-531-0923
What is a “Special Order” item?
Special Order items are printed or manufactured when you place your order. Please allow approximately 15 business days before your Special Order item ships.
Please be aware that Special Order items cannot be canceled once the order is placed because production begins immediately. Special Order items are also not eligible for return.
What if I have a Special Order item and an In-Stock item on the same order?
If you are ordering both Special Order and In-Stock items, you will receive more than one shipment. Each shipment will be billed individually, and the postage for each shipment will be included on the corresponding invoice.
We will do our best to use your desired shipping method for each shipment; however, it is possible your packages could arrive via different carriers.
How is sales tax amount determined?
In accordance with applicable law, The Foundry Publishing currently collects sales tax in the following US states: AR, FL, GA, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, NC, NE, NJ, OH, OK, PA, SC, TN, VA, WA, WI, and WV. (Please note that churches in AR, GA, LA, NC, SC, and WA are not considered tax exempt.) Canada GST (Goods and Services Tax) is added to orders shipped to Canada.
For your convenience, an estimated sales tax amount is displayed when orders are placed. The exact sales tax will be calculated and charged at the time your order is shipped.
How do I submit my tax exemption information?
If tax has been charged on any portion of your order and you need to take advantage of your tax-exempt status, please submit a copy of your resale certificate, exemption certificate, or other acceptable proof of your exemption status for the state where the items will be shipped.
First, place your order through our website. After you've placed your order, please submit the necessary information to Accounts Receivable at:
Fax: 1-800-849-9827 or 1-816-531-0923
Email: AccountsReceivable@thefoundrypublishing.com
Please include the following:
• Your order number
• Your account number (if known)
• Email address
• Proof of exempt status
• Name of organization
• Name of person submitting the order
• Mark your fax "Attn: Accounts Receivable"
Why is my online ordering still showing tax even if I am tax exempt?
Though your organization is tax exempt, your online order will show tax all the way through the checkout process. This means that when you click pay, there will be a hold for the full amount, tax included, placed on your method of payment, but once your order is officially processed, the tax will be removed and the actual amount of your charge/purchase will decrease.
What if my account was charged tax but I am tax exempt?
Though your organization is tax exempt*, your account will still be charged tax if:
- we do not have a current tax-exempt certificate on file. When we receive and approve your proof of exemption, we can begin applying tax credits to your order.
- you are establishing a web account for the first time and the new account has not yet been validated. If you have a tax-exempt account established, the web account validation will recalculate sales tax based on your current exemption.
* Please check with your office administrator or treasurer to verify that your organization has a valid tax-exempt certificate issued for the state to which your order is being shipped.
If I place an order on my personal account and the church makes payment, will the order be tax exempt?
No. Your order must be charged to a tax-exempt organizational account in order to receive exemption. An order placed on a personal account and paid by a tax-exempt organization will not be exempt from tax.
Where do I find the card security code, and why must I enter it?
For your protection, we request the card security code with each credit card transaction. This allows us to verify that the person who is using the card is the cardholder.
For American Express, the number is located on the front of the card.
For Visa, Mastercard, and Discover, the code is located on the back of the card.
How can I get answers to billing questions about my account?
Email: billing@thefoundrypublishing.com
Phone: 1-800-877-0700, Toll-Free in the United States & Canada
Phone: 1-816-931-1900, International
Fax: 1-800-849-9827, Toll-Free in the United States & Canada
Fax: 1-816-531-0923, International