Accounts
What is a Foundry Publishing website account?
To place orders, you will need to create an account on our website. Account creation is a part of the checkout process. Once you have created an account, your billing information will be saved so you won't have to fill this in each time you place an order.
What if someone in my organization has already set up an account?
Organizational accounts, such as church accounts, may have multiple users who order from our website.
If you are unsure whether someone in your organization has already created an account, you may create an account for your organization, and we will review it. While your account is being reviewed, you may still place orders.
How do I create sub accounts?
For organizational accounts, we give you the option of creating sub accounts for various users within your organization. This allows multiple users to place orders on your account, without having to share a single username and password.
One user within your organization is designated as the Account Administrator. This user can create accounts for other users and can grant ordering access to those users as appropriate. Administrator-level access is granted by default to the first user in your organization to create an account. If you have questions about the administrator on your account, please contact us at customercare@thefoundrypublishing.com or by calling 1-800-877-0700 (or 1-816-931-1900, if outside the United States or Canada).
Once your account is set up as an organization, here is how to create sub accounts:
1. Sign in.
2. Choose "Manage Sub Accounts" from the list of options.
3. Click "Add Sub Account."
4. Fill out the form with your staff member's information.
5. If you are the Account Administrator, another box will appear next to that sub account that says "Place Orders." If you would like to give the new sub account privileges to charge orders to your organization's account, check the "Place Orders" box. If not, leave it empty. Another box will appear that says "Place Standing Orders." If that box is checked, that sub account can create and adjust the standing order on your organization's account. If you do not wish for this sub account to have that level of access to your organization's account, leave it empty.
6. Finish by clicking "Save."